frequently asked Questions

If you have a question right now, the answer is probably here. If not, contact us by clicking here.

How long does it take to receive an order?

Our average delivery times are 7 to 13 working days.

For some products, we deliver in less than a week.

To avoid high storage and labor costs, we work directly with our producers and therefore have no intermediaries this allows us to offer you really advantageous prices compared to what you could have in a physical store.

Where do we deliver and what are the delivery costs?

We ship worldwide, and our shipping costs are FREE.

Where do we come from ?

Our company is French. We ship our packages directly from our producers located in France, Spain, Italy, Switzerland and Asia.

Who delivers my item and what are the delivery times?

Your items are delivered through your local post service.
Items are delivered according to the terms of your local post office.

What if no one is home?

Don't worry, your items will be left in your PO Box if they are small enough. Otherwise, your package will be left at your post office where you can collect it.

I made a mistake in the delivery address, what should I do?

Don't panic, if your order hasn't shipped yet, contact us immediately and we'll be happy to update your information. Otherwise and in accordance with our general conditions of sale, once an order has been sent from our warehouse, no more changes can be made.

There are items missing from my order, where are they?

We work with several suppliers, when you place an order, each supplier takes care of a particular product. If you order 5 different items, you will therefore receive 5 different packages and these will arrive at different times (some will be faster, some will be slower). On the other hand, if you order the same product 3 times, then they will all be sent in 1 single package.

How do I apply my promo code?

Once this action has been completed, confirm your selection by clicking on "Payment". The payment page will open and you can take full advantage of this offer by entering its code, which will automatically apply the discount.

Example: A promotion is available on the "Product A purchased, a Product B offered" with the code "PROMO". I select the desired Product A as well as Product B which corresponds to a predefined selection of items. Both items are present in my cart and I can click on the "Checkout" button and enter my "PROMO" code in the next step.

Is your site secure?

This site is 100% secure. And truth be told, you could even say that it is 300%.

Here's why:

First, the site you are visiting is on a server in HTTPS (the little green padlock on the left side of the URL of this page is there to remind you).

Most sites only secure their "basket" and everything that affects the payment of orders. On this site, ALL PAGES are secure and cannot be hacked or targeted by malware.

Finally, regarding the rules, we use Stripe which is the benchmark for security Internet transactions.

In summary, you order safely

What are the payment methods?

Currently, you can pay by Credit Card and Paypal on our site. We do not accept bank cheques, transfers or cash on delivery.

Customer Support

We provide professional after-sales service 6 days a week

Secure payment

We use the latest technologies in the field.

Home delivery

We deliver all home orders free of charge.

Satisfied guarantee

We offer a 45-day money-back guarantee.